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Refund policy

Can I return or exchange a product I purchased from your online store?

  1. We don't have a direct exchange, but we accept returns. This is permitted within 14 days upon receiving the order, and a credit note will be issued once the return is processed.
  2. We do not have a Cash Refund Policy. We can only issue a credit note for the amount of the returned item/s (excluding the shipping fee).
  3. Items must be in good condition with its original packaging/tags and invoice.

Return Process:

We will arrange a pickup via courier. Please take note that for pickup, there will be AED 20.00 pickup charge which will be deducted from the credit note to be issued via email.

If I refuse the whole shipment paid by card, will I get a refund including the shipping charge?
We will only refund the total amount of the returned items excluding the shipping fee

Can I return an item to the same courier who delivered my shipment the same time?
The couriers who deliver your shipment will unfortunately not be able to accept your returns. We have a policy of the next day pick up schedule for return via courier. Just let us know through our Contact Us form and we will arrange for the pick-up. Don’t worry our couriers will reach you the very next day without any delays.

What if there are missing components in my boardgame?

Spectra One General Trading is a retailer and we cannot provide missing components or parts. Publishers are in need to be contacted at this point through their own customer service and they will send the requested item at your doorstep. We can assist you on providing contact details of the publisher.